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  • Profile image for Andrew1357
    Andrew1357  |  Sunday, January 19 2014, 9:48AM  |  Report
    Very poor service

    We had two external doors fitted by Lancelot Windows on 22nd November 2013. We were told that they would 'eliminate draughts and heat loss and have an effect on your heating bills'. Unfortunately they have failed to do this as there are draughts that come in around the locking plate of both doors. We called the company back in to try and sort this out and adjustments were made to one door; this did not solve the problem of the draughts. Just getting them to respond to this took 4 phone calls and an email. We had repeated promises that Lee (the boss) would get back to us but each time he failed to do this. In desperation we sent a recorded delivery letter to the company requesting resolution of the problem with the doors as they were not fit for purpose. They were given one month to resolve the issue. We had an email in response that said they would be in touch with a date they could complete the work needed. Since then nothing! The doors are very good and if there were no draughts we would be very happy with them, however the fitting service given by Lancelot Windows was rushed and the after sales service was extremely poor.

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    Lancelot Windows  |  Tuesday, February 12 2013, 3:41PM  |  Report
    Another happy customer.

    "It's lovely to get such excellent service from a young organisation. The end results are truly marvellous. We are very impressed" Mr & Mrs B , Catcott

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    Lancelot Windows  |  Friday, October 05 2012, 11:46AM  |  Report
    What Our Customers Say

    Thank you so much for your help and advise on installing our new porch. We are delighted with the results. Ms I Leonard

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    Lancelot Windows  |  Tuesday, February 28 2012, 3:56PM  |  Report
    Another Happy Customer

    We would like to thank you and your fitters for doing such an excellent job installing our windows and doors. The work was undertaken in a quick and efficient manner and your fitters were very pleasant and left our house clean and tidy . Mr & Mrs Bethell ,Wells,

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    Lancelot Windows  |  Wednesday, February 08 2012, 10:34AM  |  Report
    Lancelot Windows: We would not use anyone else !

    This is what our customers say about us. Mrs P Watkins of Westhay Post Office, Glastonbury.

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