Angry passengers at Bristol Airport were left stranded for 11 hours at Bristol Airport after two Thomas Cook flights were delayed due to “crew shortages”.
Hundreds of holiday-makers arrived at the airport in the early hours of Sunday morning for their flights at 6am to Ibiza and 6.45am to Palma in Majorca.
But as soon as they arrived at the check-in desk they were told their flights were delayed - and spent the next 11 hours waiting.
They were eventually taken to the Mercure Holland House Hotel in Redcliffe, Bristol, where they were told they would be picked up at 10am this morning.
But no bus arrived and this morning saw chaotic scenes at the hotel as around 250 passengers waited for more information.
They said they had not heard anything from Thomas Cook about the delays, and many of their holidays were ruined.
The Bristol Post also understands that a number of passengers waiting to come back to Bristol on flights from Ibiza and Palma have been delayed for more than 24 hours.
A spokeswoman for Thomas Cook Airlines said: “We’d like to unreservedly apologise to our customers for the significant delay to their flight from Bristol, which has been caused by the impact of short term availability of crew, including sickness.
"We’re working hard to ensure our customers can start their holiday as soon as possible, including chartering a replacement aircraft, and we’ve provided hotel rooms and welfare throughout the delay.
"We know how frustrating these delays are, and we’d like to thank our customers for their patience.”
A spokeswoman said that passengers on both flights would depart on Titan Airways on flight TCX0914 departing Bristol at 4pm today and operating to Palma via Ibiza.
She also said that several representatives from Thomas Cook Airlines are meeting passengers to offer an unreserved apology and information regarding their entitlement to EU261 delayed flight compensation, as well as refunds and compensation for loss of their holiday.
She added that all passengers will also be compensated for loss of holiday time.
They said: “We’d also like to extend our apology to our customers returning home from holiday for the significant delay to their return flight to Bristol.
"They are now being updated on the timings for their flight home, having been given rooms and food in hotels during their extended time in resorts.
"We are very sorry for the inconvenience that this delay has caused them.”
He added that return flights will operate on Titan Airways departing Ibiza at 8.15pm local time, and Palma 10pm local time (operating to Palma via Ibiza).
Passengers will receive 400 euro each as compensation for the delay (as will the passengers departing Bristol today)
There will be no additional car park charges at Bristol Airport for returning customers as a result of the delay.