ELDERLY residents of a sheltered and supported housing scheme have been without lifts for three months.
Residents of Homestead in Cheddar have been battling the stairs while all the lifts have been left broken for 12 weeks.
The 36 flats built in 1983, include special mobility and wheelchair users properties which are home to elderly residents up to the age of 98 years old – some of whom have had hip replacements and struggle with the stairs.
Residents contacted the Gazette to complain of the situation, stating that it was “an accident waiting to happen”.
The owners, Sanctuary, specialise in providing general rented, sheltered and home ownership accommodation.
One resident, who does not wish to be named, contacted Sedgemoor District Council on several occasions to ask for help to correct the problem.
Claire Faun, press officer for the council, said: “Sedgemoor District Council has been contacted by residents at the Homestead about an issue they are having with their landlord.
“Although we have no statutory authority in this instance, we have offered independent advice after having spoken to colleagues in adult social care at Somerset County Council.”
Adele Lees, local service manager for Sanctuary, said: “Both buildings have stair lifts and, while the lifts were out of order, we ensured extra staff were available to help, for example, with carrying heavy shopping.
“We recognise that this has been a disruption, and we’re very sorry for the time it’s taken to make the necessary repairs.”